Customer Testimonials
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great service
$200+ Elsewhere, $900+ Here?! 🤯
Brought my Mazda in for its 15k service. Even the cheapest package was loaded with unnecessary add-ons that aren’t required by Mazda’s factory maintenance schedule:
* ✅ Actually required: Oil change, tire rotation, inspection
* ❌ Unnecessary upsells: Wheel alignment (no symptoms), wheel balancing, cabin air filter (scheduled for 30k miles / 2 years per the owner’s manual 🤡), engine air filter, and “MP Boost / MP Protect” additives.
💸 Another Mazda dealer quoted me $200+ for the same factory-recommended service, while this dealership charged me $900+. That’s an outrageous price difference for basic maintenance.
🚨 Skip their package menu. Ask for factory-scheduled maintenance by name ... Read More Google - Nov 4, 2026
Good sales person; terrible finance person.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
I bought my car here years ago and only discovered afterward that it had scratches that were never disclosed. The sales team was not honest about the vehicle’s condition, so be sure to inspect anything you’re considering before signing.
The service department is another problem. They push overpriced services, and you can definitely save money going elsewhere.
I’ve also had warranty claims denied here. If a part is defective but doesn’t meet their internal standards, they won’t replace it. For example, they only replace batteries testing under 220 CCA, even though a healthy battery should read ... Read More Google - Oct 30, 2026
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
First time using this dealership as this car is relatively new. Just picked up my car for a recall service and when I got home, I saw a dent in the front of my car. Called them and ask why they dented my car. The dealership said the dent was there when I checked in and that they can see in on the video of the check in. I washed my car myself yesterday and the car was garage kept so I know there wasn't a dent there before I dropped off my car. I asked for the video ... Read More Yelp - Oct 26, 2026
I had an excellent experience purchasing my 2026 Mazda CX50 Hybrid Premium at Stevens Creek Mazda, thanks to Gabi! She made the entire car-buying process smooth, stress-free, and enjoyable from start to finish. She was friendly, professional, and great at communicating throughout the entire experience. I really appreciated how easy she made everything and how she helped make the purchase a positive experience. Buying a car can sometimes be stressful, but Gabi made the process straightforward and enjoyable. I highly recommend Stevens Creek Mazda, and if you’re shopping for a Mazda, definitely ask for Gabi!
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Stevens Creek Mazada, great they performed good service, fast and efficient. John Downey Did a great job making sure I got what I needed.
If I could give zero star I would give that. I don't usually write google reviews but I hope this helps someone. Praneet the manager asked me to pick up my vehicle and booked my appointment for next day. I went to the dealership with cheque and insurance and was told they sold the car last evening, when praneet booked the appointment.
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
Extremely helpful, fast & easy
Thank you so much from Jonathan in Steve’s creek Mazda he was very very nice and helpful
Service was great! I really appreciated the video I received of the underbelly of the car being very thoroughly inspected while I waited. And it was a very short wait. And the complimentary car wash coupon received was very much appreciated. I drove straight to the classic car wash on Hamilton Ave on my way home from the dealership.
I had such a great experience working with Jonathan at Stevens Creek Mazda. He was incredibly helpful, patient, and attentive throughout the entire process. He made everything feel easy and straightforward, and he helped us wrap up the deal in record time without ever making us feel rushed or pressured.
Jonathan was truly a pleasure to work with, and I really appreciated how professional and accommodating he was. I would absolutely recommend him to anyone looking for a car and will definitely be recommending Stevens Creek Mazda to my family and friends.
Thank you, Jonathan, for making the car-buying experience ... Read More Google - Oct 7, 2026
Justin was friendly, knowledgeable and very helpful. He patiently answered my questions and made the whole visit comfortable and enjoyable. Really appreciated his time and excellent customer service!
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
I like the purchase experience with this dealer, starting from sales Gabi who is very friendly and sincere, her coworker who shared his experience with me on the car I am interested in(he also owns the same car), the sales person who process the trade in, the manager who works on the deal with a reasonable approach and the finance person Sean is also very different than the finance person from other dealer. I would highly recommend this dealer and the team over there will bring you a positive car shopping experience.
The agents are always welcomes and happy to help. The service speed is good. They also offer a place to wait comfortably
I had a great experience from the moment i walked in and was greeted by the receptionist everyone was friendly and willing to help yera was my sales person and Bomdad her manager were all so helpful in explaining the different trim levels and any questions i had regarding the deal. I would definitely come back
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Both of my sun visors broke about a year into owning my 2024 Mazda 3, a couple months apart. This should have been a straightforward warranty fix. The service department refused to fix them, saying the inside of the car is "trim" and not covered. When I asked for more clarity into the warranty (which is bumper to bumper), they wouldn't answer my questions and told me they work for the dealer, not Mazda, and that I should call Mazda myself. I bought my car here but I take my service elsewhere now.
Service has been great
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
Bought my Miata from these guys, really smooth experience! Eduardo and Prateek made the experience really smooth and helped me get a really great deal.
Everyone was very kind and helpful Yera was awesome and super knowledgeable thanks for everything
I recently bought a Certified Pre-Owned Mazda3 from Stevens Creek Mazda. Before the purchase, I pointed out a noticeable dent near the driver's-side window, and the dealership assured me they would take care of it. No one explained that the dent might not be fully repairable. It was also missing from the CPO inspection sheet. The dealership did not contact me to schedule the repair as promised, so I had to call and make the appointment myself. When I picked up the car, the service advisor handed me the paperwork and keys without reviewing the repair or explaining its ... Read More Yelp - Sep 9, 2026
David Ramirez was very helpful and knowledgeable with what I wanted in my car. He made the process very smooth and very straight forward. He was kind and understanding. His customer service was overall the best experience I’ve had EVER in a dealership. I’ve been coming to this dealership for a long time and I’m grateful that David was part of my buying process.
Jerry is a great person to deal with, no pressure no push. Love him
The good: Very nice sales person and finance manager. The bad: Contract being revised with slightly increased charges days after driving off the lot.
great experience buying my camaro quick easy and painless freindly employees.
Gabi was very knowledgeable & helpful with the purchase of our vehicle. She made the entire process stress free!
The dealership provides professional and warm service. I'm satisfied with the test drive, price introduction, and paying process.
This was a very pleasant purchasing experience. Our sales associate, Gabi, was very professional and efficient. Pricing was competitive. And we love our new Mazda Miata.
Car is already in the shop at the dealership after only having it for two weeks with trunk rattle and ICCU investigation after it turned off mid drive.
Make sure you get an INDEPENDENT pre-inspection. Also note that if you mention an issue to the dealer, they may pretend they fixed it and show you a clear diagnostic for an unrelated part of the car.
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
Suresh was very patient and helpful throughout the whole car-buying process. I was going back and forth between two cars and he never made me feel rushed or pressured to decide. He even came in on his day off to help me while I was still figuring out which car I wanted. I really appreciated his time and patience while making a decision. Also, a quick thank you to KC for helping make the paperwork and purchase process quick and efficient. Overall, we had a great experience working with this dealership.
They sold me a car with a dead battery and constant audio issues. Salesman was nice but they couldn’t have even replaced the battery before they sold it?
Overall, the service at Stevens Creek Mazda was good. The staff was helpful, and friendly.
Jonathan was very welcoming and made the test drive and buying experience smooth and painless. I believe it was Casey who stepped in at the end to do the money part. He made it very quick which was good because I had to rush off to a meeting
Nobody in finance/general inquiries picks up the phone or replies to emails/voice messages over many days.
I had a really great experience, I was able to test drive the car I was looking at within 10 minutes of arriving and was out of there with a new car in about 3 hours.
In January of 2021, my wife and I were in the market for a 2021 Mazda 3. We called Stevens Creek Mazda to set up an appointment for a test drive and a PROBABLE purchase. NOBODY called back. We called and called but there was NO response whatsoever. We wound up purchasing our 2021 Mazda 3 from a dealer in Burlingame and the purchase process was absolutely wonderful. Unfortunately, that 2021 Mazda 3 got totaled on July 2, 2026, by a young guy who was apparently blind and couldn't drive straight. He smashed up our Mazda 3 beyond repair, and the insurance company wound up giving us a decent ... Read More Yelp - Jul 26, 2026
Dishonest service crew, deceptive advertising, and a disgusted customer. I have had exactly three interactions with this service center, and I have left disgusted every single time. The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services--including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda's recommended maintenance schedule. It was a blatant cash grab. The second red flag was in 2024. We ... Read More Yelp - Jul 18, 2026
Dishonest service crew, deceptive advertising, and a disgusted customer.
I have had exactly three interactions with this service center, and I have left disgusted every single time.
The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services—including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda’s recommended maintenance schedule. It was a blatant cash grab.
The second red flag was in 2024. ... Read More Google - Jul 18, 2026
Dishonest service crew, deceptive advertising, and a disgusted customer.
I have had exactly three interactions with this service center, and I have left disgusted every single time.
The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services—including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda’s recommended maintenance schedule. It was a blatant cash grab.
The second red flag was in 2024. ... Read More Google - Jul 18, 2026
I received excellent customer service during my recent visit. Blake was very helpful and provided some good recommendations regarding what needed to be done with my car. I truly appreciate the professional guidance and the quality of care provided.
I had a great time purchasing a CPO vehicle, and found the salesperson wonderful to negotiate with. No hidden surprises and very little pressure to purchase any additional warranties or add-ons.
Excellent customer service, quality work, fair pricing (never pushy or unnecessary) and great service amenities.
Jeff always takes good care of me & my car , he has trained Sean & now John to follow in his footsteps.
Overall this was a great experience. The staff from finance to reception was incredibly friendly and informative. Process took a bit longer than expected.
Good experience waited a bit long but in general very nice experience of purchasing everyone was supportive
They broke several items in the car after a simple service and I had to tow the car at the middle of highway to fix the issues with AC and several other items. Absolutely horrible job and will never go to this place for service anymore.
Excellent customer service! Good work by the service technician team and excellent customer service from Service Advisor Blake Justman! Thanks! Go Team Mazda!
Great experience here working with everyone, making my first new car purchase very smooth. Thanks!
I never received the inspection video. Given that, I don't have confidence in the inspection report and will be taking my business elsewhere. They also recommended a transmission fluid change at only 30k miles, which further makes me question the credibility of their service recommendations.
"The team at Stevens Creek Mazda provided excellent service during my recent visit. They were very helpful in explaining every step of the purchasing process for my new 2026 Mazda CX-5. I felt well-informed and supported throughout, making it a great customer service experience."
very friendly helpful support all the customer need and kind to all the people very good person
Very very hospitable. Make you feel at home..Beautifully understand your needs and have a great guidance and knowledge of the products..
Had the car we wanted. Justin was a great salesman. No problems. Will recommend friends.
Love the people at Mazda Stevens Creek. Justin is very nice and he explained very well the Features of the Car that I bought. Thank you Mazda Stevens Creek. I will give Justin a 10 out of 10.
The support and assistance are excellent and was very helpful, with outstanding service specially Jesus and Justin!
Salesperson is very helpful and helpful! I am able to test drive and purchase my car quickly.
I recently needed to get my brakes done. I called this Mazda to get a quote over the phone. I was connected with their service department, I told them I needed brakes and rotors and was given a quote. I specifically asked them to repeat the quote back to me three times to make sure they had the work and number correct. When I showed up for my appointment, they were surprised that I needed my rotors done and not just my brakes. However, even just getting my brakes done, I was told was going to be twice as expensive ... Read More Google - May 29, 2026
Everyone on the staff, especially Derrick Lawrence, my sales specialist, was respectful, knowledgeable, and helpful throughout my entire car purchasing experience.
Our experience at Stevens Creek Mazda was absolutely outstanding from beginning to end. Buying a car for a budding driver could have felt overwhelming, but the process was made informative, comfortable, and genuinely enjoyable thanks to the incredible professionalism, patience, and care shown by Bomdad, Amir, and Jesus. From the very first conversation, they guided us through every step with honesty, expertise, and a truly personal touch. What stood most was the amount of time Amir devoted to explaining every option available without ever making us feel pressured. Amir offered thoughtful, experience-based advice, shared personal insights when appropriate, and helped ... Read More DealerRater - May 27, 2026
Steven is the person in service who helped the last two times I went for service my, and I can only express good things about him. He gave me time to explain and listen about my car concerns. At any time, he tried to make sure I was satisfied with the service.
Needs receptionist to greet customers. Space was large but lacking cars on display. Staff was friendly and professional.
The dealership was well coordinated between sales sales management and financial department process we streamlined well.
I would leave zero stars if I could.
I dropped my car off on a Saturday afternoon for some scheduled maintenance and to have an oil leak and a seat belt buckle issue checked out. Edison, who barely looked at me the whole time he was taking my information, was my service advisor. He quoted me two weeks because the timing cover takes a long time. I was given a dealer loaner.
By Wednesday, I had not received an update. I texted Edison for an update. No response. On Thursday, I called. I spoke with a different advisor who, to ... Read More Google - May 19, 2026
Jonathon and Jesus were very helpful and friendly. I didn't feel pressured at all during the process.
Very pleased with the service even though the origin of the problem was not discovered. Gremlins!
Sepesi was an excellent salesman. He was very professional and answered any questions I had. He did an amazing job in guiding us through the paperwork process
doesn't fulfill due bill contract and slow to follow up on the resolution steps still not resolved after almost 3 months